Technical Account Manager at Buildkite

📋 Description

• Serve as primary technical contact post-sale for enterprise customers through lifecycle.
• Lead onboarding, guide integration architecture, and drive adoption.
• Conduct delivery reviews with VP Eng/CTO stakeholders and translate findings to strategy.
• Identify risks, blockers, and expansion opportunities; escalate to teams.
• Support renewals and expansion with technical credibility; provide risk context.
• Advocate for customers; translate patterns into product feedback and roadmap input.

🎯 Requirements

• 3+ years in TAM/CS Architect/Solutions Engineer or equivalent post-sale advisory.
• Hands-on with CI/CD: Buildkite preferred; Jenkins, GitHub Actions, CircleCI, TeamCity.
• Strong DevOps tooling: Terraform, Kubernetes, and AWS/GCP/Azure.
• Scripting in Bash, Ruby, Go, JavaScript, or Python; read/write/debug code with customers.
• Strong communication with VP/CTO-level stakeholders and engineering teams.
• Commercial awareness: renewals, churn risk, expansion.

🎁 Benefits

• Remote-first culture and work-life balance.
• Competitive compensation and benefits.
• Meaningful work with innovative engineering teams.
• Growth, learning, and career development opportunities.
• Supportive, collaborative team culture where your ideas matter.