Support Engineer (afternoon/night shifts) at Apify

📋 Description

• Handle customer inquiries via chat and email from 5 PM to 2 AM CET.
• Resolve business and technical issues using Apify Console, Intercom and Slack.
• Support topics include subscriptions, billing, features, and actor usage.
• Assist with integrations and coding help for Apify API/SDK and Actors.
• No phone support; written support only via chat or email.
• Remote-friendly with Czech offices in Prague/Brno and some flexibility.

🎯 Requirements

• 1–2 years of SaaS support experience.
• Knowledge of HTML/CSS/JavaScript is a plus.
• Afternoons/evenings (5 PM–2 AM CET) with standby duties.
• Passion for technology.
• Ability to explain complex info clearly in English.
• Strong customer orientation.

🎁 Benefits

• Full-time position in Prague, Brno, or fully remote.
• Stock options and profit sharing.
• Free Multisport card.
• Pets, kids, and bikes welcome at the office.
• Epic team buildings and offsites.
• Education budget and conference tickets.