Support Engineer (day shifts) at Apify

📋 Description

• Handle customer inquiries during 8 AM–5 PM CET via chat and email.
• Solve business and technical issues using Apify Console, Intercom, and Slack.
• Assist with subscriptions, billing, features, and Apify Actors.
• Work from Prague, Brno, or remotely within Czechia.
• Prioritize conversations by SLA to ensure fast responses.
• Collaborate with internal teams to simplify processes and build knowledge.

🎯 Requirements

• 1–2 years of SaaS support experience.
• Knowledge of HTML, CSS, and JavaScript is an advantage.
• Willingness to standby for holidays and weekends.
• Passion for technology.
• Able to explain complex information clearly to customers.
• Strong English verbal and written communication.

🎁 Benefits

• Personal growth and impact in a supportive team.
• Full-time in Prague, Brno, or remote within Czechia.
• Stock options and profit sharing.
• Education budget and conference tickets.
• Free meals in the office; unlimited snacks and drinks.
• Multisport card; pets/kids/bikes welcome; team events.