Manager, Customer Success Management at GoHighLevel

📋 Description

• Directly manage and coach a CSM team for onboarding, adoption, and health.
• Own the customer journey and KPIs like onboarding, time-to-value, and health.
• Ensure proactive onboarding, adoption, and strategic engagement.
• Drive programs to maximize customer lifetime value and long-term relationships.
• Develop proactive outreach to boost add-ons and optimize implementations.
• Monitor onboarding/adoption in CRM/Freshdesk; flag risks for intervention.

🎯 Requirements

• Bachelor’s degree or equivalent experience
• 7+ years leading SaaS customer-facing teams (CSM/Onboarding)
• 3+ years managing technical, customer-facing teams of 12+ individuals
• Dedicated people manager with mentoring focus
• Cross-functional collaboration with Implementation, PM, Support
• Hands-on CRM/CS/workflow tools (Freshdesk, Tableau)

🎁 Benefits

• Bonus: experience coaching CSMs to support HubSpot or similar platforms
• Familiarity with CRM and marketing automation tools (HubSpot, Salesforce)
• Remote-first culture with a global team