Premium Service Specialist at Payoneer

📋 Description

• Provide high quality services to VIP customers via different channels
• Responsible for end-to-end resolution efficiency of operational issues
• Work closely with sales team and understand customer profiles
• Maintain a high customer satisfaction while complying with policies
• Identify potential risks for major complaints and escalate

🎯 Requirements

• 3+ years in a customer-facing role at an international company
• Bachelor’s degree and English CET-4
• General knowledge of computers and Microsoft Office apps
• Experience with fintech, banking, or eComs is a plus

🎁 Benefits

• The Payoneer Ways of Working
• Act as our customer’s partner on the inside
• Do it. Own it.
• Continuously improve
• Build each other up