KYC Representative at Payoneer

📋 Description

• Verify customer documents during onboarding for authenticity and compliance.
• Be the POC for business escalations; provide updates and resolve cases quickly.
• Identify issues/opportunities from daily work and escalate to manager.
• Participate in additional projects/tasks as assigned.
• Monitor SLAs to align with team and business goals.
• Maintain strict adherence to KYC standards and procedures.

🎯 Requirements

• Strong customer-centric mindset
• Good oral and written communication in Mandarin and English
• Quick learner with strong adaptability
• Effective communicators across teams
• Detail-oriented and proactive problem-solving
• Able to work under pressure with time constraints

🎁 Benefits

• Be the customer's partner on the inside
• Do it. Own it
• Continuously improve
• Build each other up
• Help each other grow as professionals
• Apply today