Country Head of Merchant Operations at Wolt

📋 Description

• Lead and scale Merchant Services and Onboarding teams in-country.
• Align local ops with global standards and adapt to market needs.
• Deliver seamless onboarding and world class merchant service.
• Combine strategic leadership with hands on execution to drive impact.
• Partner with local leaders to ensure a consistent merchant experience.

🎯 Requirements

• Strong leadership in operations, services, or customer facing teams.
• Experience building merchant service and onboarding at scale.
• Analytical and data driven; track performance and insights.
• Clear communicator; align teams and stakeholders.
• People development focus; empower others.
• Fluent in Albanian and English.

🎁 Benefits

• Strong remuneration package and competitive compensation.
• Wolt Perks: discounts on restaurant and retail orders.
• Work equipment provided to enable success.