Operations Specialist, Courier Experience at Wolt

Own, design, and execute large-scale projects to improve the courier journey.
Define and drive social media and community strategy for couriers.
Establish and own the official Tone of Voice for courier communications.
Manage and optimize the courier website and other digital platforms.
Analyze data and feedback to translate insights into initiatives.
Collaborate cross-functionally with Operations, Product, Support, and Marketing.

4+ years in community management, social media, or customer/user experience.
Experience building and scaling digital communities and social platforms.
Proven success managing large cross-functional projects from concept to launch.
Ability to use data and analytics to drive business cases and product roadmaps.
Experience defining a brand's Tone of Voice across multi-channel communications.
Fluent in Hebrew and English; strong communication and influence.