Mass Service Specialist at Payoneer

📋 Description

• Provide high quality services to VIP customers via different channels
• Resolve operational issues end-to-end for VIP customers
• Work closely with sales team and understand customer profiles
• Maintain high customer satisfaction and quality standards with policy/compliance
• Identify potential risks for major complaints and escalate

🎯 Requirements

• 3 years+ proven experience in a customer facing role from international company
• Bachelor’s degree and English CET-4
• General knowledge of computers and Microsoft Office applications
• Experience with fintech, banking, or eComs industry is a strong plus