Mass Service Team Leader at Payoneer

📋 Description

• Manage China client mass service delivery team day to day operations and quality
• Resource planning and participate in recruitment
• Drive operational excellence by leading initiatives to meet KPI targets
• Maintain strong partnership with sales for smooth customer engagement
• Lead people issues and talent development for team stability

🎯 Requirements

• Bachelor's degree or above
• English CET-4 level above
• Native Mandarin speaker (or close to native)
• 5+ years' working experience with 2+ years people management
• 2+ years solid experience in client service/customer support/sales with top customers
• Fintech/Payment/Ecoms experience is a strong plus

🎁 Benefits

• Inclusive, diverse workplace
• Global team with colleagues across 190+ countries
• Opportunity to grow in fintech/payments