Customer Support Associate at Convera

📋 Description

• Handle pre- and post-course queries via Email, Phone, or Live chat
• Provide accurate, timely responses and first-contact resolution
• Escalate or solve complex queries to relevant internal teams when needed
• Deliver professional, empathetic, and consistent support in every interaction
• Guide students through processes (submissions, access, documentation)
• Proactively follow up to gather info and ensure resolution

🎯 Requirements

• Strong English, written and verbal communication skills
• Ability to ask effective questions to understand student needs
• Confident using digital systems and platforms (CRM, ticketing tools, MS Office)
• Professional and friendly communication style
• Strong attention to detail and accuracy
• Ability to manage workload, prioritize tasks, and meet deadlines

🎁 Benefits

• Competitive salary and annual bonus opportunities
• Career development in a global organization
• Flexible working approach
• A supportive and inclusive team environment