Application Experience Specialist

📋 Description

• Guard the IPTV platform to keep user experience seamless.
• Investigate bugs, reproduce friction, and write Friction Reports.
• Trace issues end-to-end using Kibana, Grafana, New Relic, Sentry.
• Leverage AI-driven detection and logs to speed diagnosis.
• Bridge Client Success and D2C Support with clear tech diagnoses.
• Test fixes and release candidates with AppCentre for streaming reliability.

🎯 Requirements

• 2+ years in technical support or application support.
• Knowledge of HLS/DASH manifest files, ABR streaming.
• APIs, DNS, load balancers, CDN architecture, HTTP status codes.
• Excellent written and verbal German and English.
• Ability to articulate complex technical information clearly.
• Familiarity with Kibana, Grafana, New Relic, or similar monitoring tools.
• Urgency and ownership when services impact real-time user experiences.
• Curiosity to investigate beyond symptoms to root causes.

🎁 Benefits

• 30 days vacation plus public holidays.
• Flexible, trust-based working hours; remote work worldwide for up to 8 weeks/year.
• Personal development budget and German classes; company hack days.
• Inclusive, diverse team and equal opportunities.
• Health checks and wellbeing support; team sports and more.
• Carbon neutral initiatives and employee Green team; bike rentals.