Customer Success Manager at Black Duck Software

📋 Description

• Support adoption efforts for small and medium-sized customers
• Respond to inbound enablement, customer management and support requests
• Interface with Customer Success teams to support transactional overhead
• Develop basic proficiency with Black Duck solutions
• Proactively share customer feedback with services, product management, and sales
• Monitor adoption rates and align use cases with business objectives

🎯 Requirements

• 4+ years of account management, customer success or technical support in enterprise software
• Understanding of software development lifecycle, application security, and related field
• Proven ability juggling multiple account management activities with strong attention to detail
• Excellent verbal and written communication and virtual presentation skills
• Bachelor's degree in a related field
• Fluency in Korean or Japanese languages is a plus (not mandatory)