Tier 1 Customer Support Engineer, Windows - India at JumpCloud

📋 Description

• Provide technical support via email, phone, chat, or remote session.
• Manage a queue of high-priority and complex issues.
• Reproduce issues in-house and respond promptly.
• Collaborate with peers, escalation engineers, and Knowledge Base to deliver solutions.
• Identify and escalate platform bugs and issues as encountered.
• Maintain a technical understanding of the JumpCloud Platform.

🎯 Requirements

• Minimum 3 years in a technical, customer-facing role (SaaS preferred).
• Minimum 2 years handling mission-critical customer issues and escalations.
• Strong knowledge configuring and troubleshooting SSO (SAML/SCIM).
• Experience configuring and troubleshooting RADIUS.
• General networking understanding.
• Excellent interpersonal and written communication.

🎁 Benefits

• Remote-first role; work from India.
• On-call rotation; ready to respond during shifts.
• English-first environment for internal comms.
• Growth-focused, collaborative culture.