Customer Support Specialist at Envoy

📋 Description

• Own inbound customer communications from initial contact to resolution.
• Leverage troubleshooting and product knowledge to resolve issues within SLAs.
• Build knowledge base on Envoy’s software, hardware, and connectivity.
• Provide closed-loop feedback to internal teams on customer trends.
• Take on additional support tasks like bug reporting and content development.
• Participate in Sunday on-call rotation (2 hours) every 8-12 weeks.

🎯 Requirements

• BA/BS degree required or equivalent experience.
• 3+ years in a Customer Support role with technical troubleshooting.
• Prior B2B experience with enterprise SaaS solutions.
• Experience with JIRA for issue tracking.
• Experience with Intercom, Salesforce, Zendesk, or other CRM systems.
• Outstanding technical communication and ability to explain complex issues.

🎁 Benefits

• In-office 4x per week (Mon-Thu) with 11AM CDT start.