Director of Program Success at Earthforce

Own end-to-end delivery of customer programs, onboarding, milestones, SLA management.
Proactively identify and resolve delivery risks across Operations, Product, and Engineering.
Partner with commercial and partnerships to align timelines and SLAs with capabilities.
Serve as primary program contact for customers and partners; lead engagements, reporting, QBRs, and issue resolution.
Build and scale program delivery infrastructure, including playbooks, escalation protocols, and reporting.
Translate contracts into actionable operational plans with cross-functional execution.

7+ years managing complex, multi-stakeholder programs with contractual commitments and SLAs.
Strong program delivery ownership and accountability for execution against commitments.
Experience working directly in the field and resolving operational issues onsite.
Comfortable operating in remote, physically demanding environments and around heavy equipment.
Proven ability to coordinate across Operations, Product, Engineering, and customer stakeholders.
Experience building or shaping program management, delivery, or customer engagement functions from the ground up.