Level 1 Technician at Mindcore Technologies

3+ years of help desk experience

4+ years of customer support experience

Strong working knowledge of Microsoft Windows desktop operating systems

Active Directory administration (account activation, security groups)

TCP/IP, DHCP, DNS fundamentals

Microsoft 365 / Outlook administration and troubleshooting

Google Workspace / Gsuite administration

MAC OS support

Hardware troubleshooting (drives, ports, cables, peripherals)

Print server and printer troubleshooting including spooler issues

ConnectWise or comparable PSA/ticketing system experience

File and folder permissions management

Strong written and verbal English communication

Available for on-call rotation and occasional weekend work

Bachelor's degree or equivalent experience