Level 2 Technician at Mindcore Technologies

Microsoft Technologies

• Windows 10 and Windows 11
• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Basic Active Directory administration
• User account management

Networking

• TCP/IP fundamentals
• DNS and DHCP knowledge
• VPN connectivity troubleshooting
• Wireless network troubleshooting
• Internet connectivity troubleshooting

Hardware Support

• Desktop and laptop support
• Printer support
• Mobile device support
• Peripheral installation and troubleshooting

Security

• Multi-Factor Authentication (MFA)
• Password management
• Phishing awareness
• Basic endpoint security concepts

Tools and Platforms

• ConnectWise Manage and ConnectWise Automate
• 2+ years of industry experience
• Strong written and verbal English communication
• Available for on-call and off-hours work as needed
• Self-starter who works effectively independently and in cross-functional teams