Sr. UX Researcher at GoHighLevel

📋 Description

• Raise the UX bar across the product by identifying usability gaps.
• Conduct competitive research and audits to turn insights into actions.
• Partner with product managers and designers to shape user flows.
• Synthesize user feedback from tickets, usability tests, and analytics.
• Create clear UX documentation and artifacts to inform decisions.

🎯 Requirements

• 3–6 years of experience in UX, product design, or related fields.
• Strong customer and product intuition to evaluate experiences.
• Experience conducting competitive analysis and UX audits.
• Ability to turn observations into structured insights.
• Collaborates with product and design teams across projects.
• Familiar with usability testing and design systems.