Assistant Driver Operations Manager at Lalamove

Workflow Alignment: Partner with Team Leads to review end-to-end operational processes across sub-teams.
Silo Reduction: Identify operational gaps and friction points between teams, implementing integration strategies to ensure a smooth driver lifecycle.
KPI Mapping: Align daily sub-team outputs and performance metrics with macro-level business goals.
Continuous Improvement: Drive initiatives to streamline daily workflows, remove redundancies, and improve overall departmental efficiency.
Metrics & Reporting: Monitor overall team performance and support Team Leads in synthesizing weekly and monthly operational data.
Team Lead Coaching & Ad-Hoc Execution: Mentor and upskill Team Leads in performance management, and provide agile, hands-on support for urgent projects.

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