CUSTOMER SUPPORT REPRESENTATIVE (B2B - Mexico)

📋 Description

• Manage high-volume inquiries via email, live chat, and tickets.
• Resolve issues and own customer requests from initial contact to final resolution.
• Coordinate with Operations, Logistics, Fulfillment, and Customer Experience teams.
• Maintain complete, detailed ticket documentation and SLA adherence.
• Communicate clearly and professionally in English with business clients.
• Support order processing, account updates, and client onboarding.

🎯 Requirements

• 3+ years in Customer Support or similar role.
• Experience with CRM platforms: HubSpot, Salesforce, Zoho, Microsoft Dynamics, Odoo.
• Experience with ticketing platforms: Zendesk, Intercom, Freshdesk, Jira Service Management.
• Strong written and verbal English communication.
• Live chat experience.
• Proficiency with Google Workspace, Slack, Microsoft Office.
• Ability to work independently in a fully remote environment.