Senior Experience Strategist

📋 Description

• Lead omni-channel CX strategy for top clients.
• Define vision and frameworks for customer interactions.
• Architect and lead CRM across digital ecosystems.
• Guide cross-functional teams: CX, marketing, data, creative.
• Build data-driven insights and ROI measurement frameworks.
• Drive end-to-end customer journey mapping and personalization.

🎯 Requirements

• 7+ years in CRM and customer experience strategy
• Proven success delivering large-scale omni-channel strategies
• Leadership of cross-functional teams and senior clients
• Expertise in Salesforce Marketing Cloud and Adobe Experience Cloud
• Proficient in analytics tools GA4 and Adobe Analytics
• Strategic storytelling and executive communication

🎁 Benefits

• Global network and diverse teams
• Work with leading brands on strategic CX
• Inclusive culture valuing belonging
• Career growth in a fast-paced agency