Customer Support Specialist at Convera

📋 Description

• Handle inbound/outbound customer inquiries via phone, case, and email.
• Create and update case notes and documentation for audit.
• Resolve straightforward to moderate issues using approved procedures.
• Manage defined escalations with clear guidance.
• Investigate overdue invoices and perform reconciliation.
• Communicate with customers and internal owners via approved systems.

🎯 Requirements

• 2–4 years in customer support or contact center
• Ability to work independently within defined procedures.
• Experience handling escalations within clear frameworks.
• Strong analytical, documentation, and problem solving skills.
• Clear written and verbal communication; able to influence outcomes.
• Confidence working across multiple processes, products, or initiatives.

🎁 Benefits

• Market competitive monthly gross salary.
• Annual bonus based on role level.
• Career growth opportunities in a global organization.
• Generous health, disability, and life insurance.
• Paid holidays, time off, and leave for life events.
• Paid volunteering opportunities (5 days per year).