Payment Support Specialist at Convera

📋 Description

• Monitoring Payments case queue to ensure SLAs are met consistently.
• Completing data-entry tasks related to payment processing such as booking incoming funds and
• Timely actioning tasks that arise from manual reporting.
• Ensuring that all relevant information is input accurately and completely into ECM and GlobalPay+
• Maintaining effective relationships with Operations, Support, Dealing, Relationship Management and
• Maintaining focus on personal and team goals, achieving set KPIs and maintaining high quality of

🎯 Requirements

• Data processing experience with high attention to detail.
• Experience in a client-facing role within the financial services sector.
• Track record of meeting and exceeding targets under tight deadlines.
• Strong leadership, communication, and relationship-building skills.
• Proactive in identifying development needs and pursuing growth opportunities.
• Skilled at influencing outcomes and solving problems innovatively.

🎁 Benefits

• Market competitive monthly gross salary starts at 2,100 EUR
• Great career growth and development opportunities in a global organization
• A flexible approach to work (6-10 days per month in the office)
• Generous insurance (health, disability, life)
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
• Work from abroad 60 days per year