IT Support Engineer L2 at Fundraise Up

📋 Description

• Join a global team as IT Support Engineer (L2).
• Handle complex escalations across time zones.
• Own access governance and SaaS administration.
• Improve security posture with CI and tooling.
• Work with AI as a default tool in daily tasks.

🎯 Requirements

• 5+ years IT support; 3–5 years at L2/sysadmin level.
• Strong troubleshooting; end-to-end ticket ownership.
• macOS admin and end-user troubleshooting.
• Google Workspace admin skills.
• Security incident handling knowledge.
• Experience with identity/workflow (RBAC, SSO, SCIM).

🎁 Benefits

• Private health, dental, vision; pension.
• English learning, gym/rec, home office stipend.
• Fully remote; remote workspace support.
• Annual professional development stipend; charitable giving.