Business Solutions Architect at Worksuite, Inc.

Required

4+ years in a customer-facing role in B2B SaaS, owning complex accounts end-to-end.
Demonstrated ability to advise customers on business and operational decisions.
Ability to design structured solutions from ambiguous customer needs (requirements gathering, scoping, defining success criteria).
Ability to own complex customer relationships end-to-end, including situations where complexity creates friction or risk.
Comfort managing a portfolio of accounts at once, each with different needs and shifting priorities.
Able to reprioritize quickly without losing quality or context on any one account.
Ability to change tasks frequently, for changing customer needs.
Active use of AI tools as a core part of daily work — maintaining account context, drafting solution documents, researching questions.
Clear written communication: precise, complete, and defensible.

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