Senior Technical Support Specialist at Worksuite, Inc.

Required

At least 4 years in a technical support role at a relevant SaaS organization.
Comfortable using tools like FreshDesk, Slack, G-Suite, etc.
Expert technical troubleshooting and problem-solving skills in a professional environment using chat/phone/email.
Experience handling multiple projects simultaneously.
Track record of professional and effective verbal and written communication skills with customers.
Great English proficiency.
Ability to excel in a fast-paced environment, embrace change, and show good judgment.
Attention to detail.
Ability to manage multiple priorities.
Self-motivated with commitment to high-quality work.
Active use of AI tools as a core part of daily work — researching tickets, drafting responses, and maintaining context across escalations.
Comfortable using AI/agentic workflows.
Solution-driven mindset: brings escalations and process discussions a researched, proposed path forward rather than just a question.
Comfort reading and reasoning about relational data models well enough to trace an issue across related records, and experience running backend remediation scripts (e.g. via Django admin) safely — verifying dry-run output before executing any live, irreversible change.

The ideal candidate is technically sharp, self-motivated, and comfortable being the point of contact when something is unclear or breaking.

Seniority in this role comes from technical depth, not from managing people — this is not a leadership or coaching position.

The ideal candidate is naturally curious, self motivated and dedicated to learning and teaching.

This is a 100% remote role. Ability to consistently work in PST, MST, CST, EST preferred.

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Worksuite, Inc. is Hiring