A/V Conferencing Technology Specialist at NewEraTech

Ensure audiovisual, multimedia, and computing systems are operational.
Assist with setting up and operation of audiovisual, multimedia, and computing systems, as well as
Provide audiovisual engineering, service, and maintenance and operational support for the facility
Monitor audiovisual, multimedia, and computing systems to ensure operational readiness, diagnose
If a capability is degraded or non-operational, notify client and Manager, Strategic Workforce to
Recommend appropriate repair, replacement actions, or upgrades that may be necessary to restore

Minimum of 2 years industry experience in client-facing technical support role.
Knowledge of Cisco or Polycom videoconferencing systems.
Knowledge of audio/visual (A/V) control systems and components.
Strong client and service focused mindset, demonstrate excellent listening skills and the ability
Proficient in troubleshooting issues pertaining to the operation of the A/V system including
Ability to read and follow AV system signal flow diagrams.

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