SIXT is hiring

Customer Care Agent – Digital Branch Global (m/f/d) Bilingual (German, English & Spanish)

Support customers by phone, email, and video, around the clock, 24/7
Guide customers through the entire pick-up process — from verification and digital pick-up through
Be close to the customer in video calls, explain processes in an understandable way, and provide
Answer questions related to reservations, rentals, and pick-ups, and assist with finalizing bookings
Review customer data and quickly find solutions when information is missing or needs clarification
Work internationally and collaborate with SIXT stations in various countries to ensure smooth

Customer orientation: quickly identify needs and issues, think one step ahead
Fluent in German, English, and Spanish (all three required)
Ability to explain complex processes in simple terms
Confident and authentic presence in video calls
Digital affinity: comfortable using modern tools (including video calling) and digital processes
Flexibility: comfortable in dynamic environment, willing to work 24/7 shift model including

Permanent Contract (Contrato Indefinido) with opportunities for progression
Access to AI tools: Claude by Anthropic and SIXTgpt
Attractive salary: €22,800 gross per year (12 payments) plus €60 telework allowance
30% night shift premium for hours 22:00h–06:00h
Flexible remote work from anywhere in Spain
Work-life balance: day off for birthday and additional vacation days for anniversary

More jobs at SIXT