Partner Onboarding Advisor

📋 Description

• Pick up assigned merchants from the relevant queue/view, take ownership, and manage the case
• Monitor and work on support queues for merchants who are not live yet; action tickets promptly and
• Make proactive follow-up calls with merchants that have pending actions (e.g., missing go-live
• Validate submitted documents (CR/Trade License/Freelancer certificate, ID, IBAN, VAT where
• Confirm consistency across documents and system fields (legal names, expiry dates, authorized
• Proactively follow up to request missing information, requirements, or documents.

🎯 Requirements

• 0–2 years experience in onboarding, operations, customer operations, compliance operations
• Strong attention to detail and comfort working with checklists, evidence, and audit-ready
• Ability to manage a queue and prioritize by SLA/impact.
• Clear written communication and professional stakeholder management.
• Comfortable working in English.
• Familiarity with KYB/KYC concepts and screening/risk workflows.