Senior Customer Success Manager

📋 Description

• Owning a portfolio of high-value accounts, fostering trust and building long-term relationships
• Acting as a trusted advisor to enterprise clients, understanding their needs, strategic objectives
• Proactively engaging with customers to track progress, deliver success reviews, and demonstrate
• Anticipating customer challenges and provide solutions collaborating closely with Support
• Identifying and pursue expansion opportunities leading commercial discussions for upsells and
• Monitoring account health by tracking key success metrics such as Health Score, NPS, NRR, and CSAT

🎯 Requirements

• At least 3 years prior experience in Customer Success or equivalent history of driving customer
• Customer-first mindset with a proven ability to build relationships
• Strong business acumen and experience articulating value in a way that aligns with customer goals
• Excellent communication and data storytelling skills
• Experience identifying expansion opportunities and working with Sales teams to close them
• Proactive in setting and managing expectations with customers, ensuring alignment on goals

🎁 Benefits

• Generous remuneration and stock units
• Comprehensive health coverage
• Reimbursement for gym and wellness expenses
• Freedom to ‘Work from Anywhere’ for 4 weeks in a year
• Generous vacation policy, plus duvet days and mental health days to truly recharge