Customer Success Manager - Growth

📋 Description

• Own a portfolio of around 100 customers from onboarding onwards, with a clear success plan for each.
• Onboard customers onto the Easyship dashboard, from store integrations and couriers to shipping
• Drive adoption of the dashboard and API, guiding customers to use each where it best serves their
• Resolve technical questions directly, from dashboard setup to APIs, webhooks and integrations
• Monitor account health through shipment volume, Health Score, NPS and CSAT, and act early on churn
• Identify and lead upsell conversations, such as shipping insurance and eFulfilment, and secure

🎯 Requirements

• 3+ years in technical support or customer success, and 5+ years in customer-facing roles, with a
• Hands-on command of REST APIs, webhooks and API authentication (OAuth 2.0, API keys).
• Confident use of AI tools, including building AI-assisted workflows and analysing data with tools
• Experience managing a large portfolio of accounts at once and leading upsell and renewal
• Strong business acumen and ability to tie value to each customer’s goals and KPIs.
• Ability to learn SaaS platforms quickly and become the go-to expert in them.

🎁 Benefits

• Generous remuneration and stock units
• Comprehensive health coverage
• Reimbursement for gym and wellness expenses
• Zomato digital meal credits and a pantry full of wholesome snacks
• Freedom to ‘Work from Anywhere’ for 4 weeks in a year
• Generous vacation policy, plus duvet days and mental health days