Harvey AI is hiring

CX Knowledge Specialist

Audit fragmented content surfaces: inventory, tag, flag duplicates/stale, migrate into one
Own knowledge base: product support articles, troubleshooting guides, how-tos, product best
Structure knowledge for humans and AI: apply taxonomy, metadata, templates, write articles for AI
Keep knowledge current through releases: track Product shipments, update/create articles before
Close knowledge gaps: triage reports of inaccurate/missing content, update source material
Mine ticket signals, search logs, agent escalations to find gaps and prioritize fixes

5+ years in knowledge management, support operations, technical writing, or content operations
Hands-on experience with knowledge base platforms (Zendesk, Notion, or similar)
Comfortable using LLMs in daily workflow
Strong writer able to turn complex technical/legal-product details into clear content
Systems thinker who likes structure
Comfortable operating at fast pace with weekly product changes

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