Customer Success Engineer

📋 Description

• Manage product integrations: integrate sportsbook products and services into customer platforms
• Provide technical customer support: assist international B2B customers with technical questions
• Coordinate cross-functional activities: work closely with customer IT teams and internal product
• Troubleshoot and resolve issues: take ownership of technical incidents, investigate root causes
• Manage multiple customer relationships: support customers across different locations, balancing
• Maintain technical documentation: create, update, and organize technical documentation, integration

🎯 Requirements

• Industry knowledge: understanding of the sports betting industry and familiarity with how
• Technical background: technical education or equivalent practical experience, with an interest in
• Communication skills: proficiency in English and the ability to communicate technical information
• Customer support experience: previous experience in technical support, sales operations
• Web technology fundamentals: basic understanding of web technologies and communication protocols
• Problem-solving abilities: a proactive, analytical approach to troubleshooting, with strong

🎁 Benefits

• International exposure: opportunity to work directly with B2B customers and technical teams across
• Technical development: hands-on experience with sportsbook integrations, digital platforms, web
• Cross-functional collaboration: exposure to product development, sales operations, customer IT
• Industry specialization: opportunity to deepen your knowledge of sports betting, esports, and
• Continuous learning: scope to develop new technical skills and expand your expertise through
• Travel opportunities: potential to travel as needed to support customer engagements and business