Enterprise Customer Success Manager

📋 Description

• Own every phase of the client journey from contract signature through implementation, KPI
• Analyze client data such as call volume, booking rates, scheduling, cancellations, revenue per
• Deploy AI agents to drive core business metrics, define success metrics, track progress, and build
• Identify upsell and expansion opportunities within existing accounts, often ahead of the sales team.
• Collaborate with product and engineering to tailor agent solutions, including call scoring
• Act as a trusted advisor by building relationships at all client levels and leading weekly sessions

🎯 Requirements

• 4–8 years’ experience in enterprise customer success, implementation, management consulting, or
• Strong analytical skills and data fluency, with proficiency in spreadsheets and SQL-like analysis.
• Proven project management capability, managing multiple complex rollouts simultaneously.
• Commercial acumen; think in terms of ROI, payback, and growth.
• Technical skills to configure software, understand system integrations (i.e., practice-management
• Hands-on approach and eager to drive real change.