Implementation Manager

📋 Description

• Own implementation end to end: Take each customer from kick-off through integration, configuration
• Work directly with customers on the technical details: Partner with practice teams to understand
• Configure AI agents that perform: Translate complex practice workflows into clear agent
• Own quality before go-live: QA every build end to end, catch issues before customers do, and set
• Be the technical point of contact after launch: Support customers through training and go-live
• Measure what matters: Track go-live timelines, launch quality and agent performance to understand

🎯 Requirements

• 3+ years of relevant experience in implementation, onboarding, solutions engineering or technical
• A track record of getting software live for customers and delivering measurable results.
• Strong technical acumen: comfortable working with integrations, APIs and systems data, and able to
• Excellent judgment: able to identify what a customer actually needs, distinguish important
• Hands-on and organized, enjoy running many launches at once on tight timelines.
• Excellent communication skills and ability to work closely with practice owners, front-office teams

🎁 Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) with employer match
• Paid time off