Customer Success Engineer - Americas

📋 Description

• Work closely with JetBrains Account Executives.
• Help customers adopt JetBrains products and services to achieve desired business outcomes. This
• Manage the technical relationships for a portfolio of accounts, and partner with other members of
• Be the customers’ advocate within JetBrains, representing them to the Support and Product
• Recommend product enhancements based on your customer experiences and the feedback you receive.
• Help product teams present and evaluate new product ideas to the customers in your portfolio.

🎯 Requirements

• Proven experience in technical consulting, technical customer success, or other customer-facing
• Excellent verbal and written communication skills
• Hands-on knowledge of AI/LLMs in the field of software development.
• A passion for continually improving the customer experience.
• Exceptional presentation skills for demonstrating JetBrains products to customers.
• The ability to quickly identify and address technical and business challenges related to software