Strategy & Operations Manager — Client Onboarding, Activation & Retention

📋 Description

• Own the entire post-sale journey (onboarding, activation, and retention) from deal close to month
• Diagnose where and why customers stall or leave, and build systems and tools to fix it
• Define, measure, and break down retention and churn metrics by logo vs revenue, early-life vs
• Conduct root-cause analysis using funnels, cohorts, survival curves, and leading indicators
• Map team handoffs, find friction, redesign processes, run experiments, and measure impact
• Build dashboards, alerts, and workflow tools using AI coding tools like Claude

🎯 Requirements

• 3–7 years of experience, including at least 2 years in management or strategy consulting (MBB, Tier
• Relentless attention to detail, reconciling numbers to the dollar
• Strong data skills with databases, spreadsheets, and BI tools; programming a plus
• AI-native: daily use of Claude or similar, connecting AI tools to data via MCPs, building workflows
• Fluent English, written and spoken
• Ownership mentality, thriving in ambiguity with bias toward action