Support Specialist Tier 2 at NewEraTech

📋 Description

• Field end-user help requests via telephone and email.
• Prioritize, schedule, and escalate problems to the appropriate team.
• Document troubleshooting steps and outcomes in the ticketing system.
• Maintain an inventory of monitors, keyboards, and other peripherals.
• Apply diagnostic utilities to aid in troubleshooting.
• Perform hands-on fixes at the desktop level and verify resolutions.

🎯 Requirements

• College diploma or university degree in computer science or related field.
• Microsoft Support Certifications (preferred).
• Experience with desktop and server operating systems, including Microsoft technologies.
• Experience configuring and troubleshooting routers, switches, and firewalls.
• Strong communication, documentation, and customer service skills.
• Ability to prioritize tasks and work in a fast-paced, team environment.

🎁 Benefits

• Work with a global technology leader.
• Fully remote flexibility with a collaborative global team.
• Continuous learning and career growth opportunities.
• Competitive compensation and benefits package.