Team Lead - Customer Care at Tamara

📋 Description

• Oversee customer service staff activities and provide performance feedback.
• Strategize and monitor daily customer service operations.
• Assist staff with duties as needed.
• Train staff on customer service and policies.
• Monitor and authenticate returns, exchanges, and voids.
• Investigate and resolve customer service complaints.

🎯 Requirements

• Bachelor's or Master's in business administration/management.
• Up to 3 years in customer service; at least 1 year as supervisor.
• Strong leadership to direct customer experience teams.
• Excellent communication to identify and fulfill needs.
• Strong customer service skills for positive experiences.