Product Manager at Tamara

📋 Description

• Own delivery of customer and partner support initiatives from discovery to launch.
• Translate roadmap items into clear requirements and user stories.
• Build AI-powered chat and support experiences, plus self-service journeys.
• Collaborate with engineering and design to deliver high-quality solutions.
• Work with customer and partner care teams to identify pain points and automation opportunities.
• Use data and insights to drive prioritization and iteration.

🎯 Requirements

• 2–3 years in product management or adjacent roles.
• Strong problem-solving, structured thinking, and analytics.
• Experience building customer-facing digital products.
• Strong execution and delivery mindset; agile with eng/design.
• Experience with AI-powered support experiences and journeys.
• Familiarity with Salesforce, Zendesk and CX metrics.