Staff AI Forward Deployment Engineer at Five9, Inc.

📋 Description

• Lead the design and deployment of advanced NLP models for enterprise clients.
• Mentor AI engineers and data scientists; provide technical guidance.
• Be the primary technical contact for customers; translate needs into roadmaps.
• Oversee end-to-end data pipelines and implement RAG patterns.
• Define testing standards for virtual agents; ensure accuracy and ethical AI.
• Collaborate with US teams to align product roadmap with customer voice.

🎯 Requirements

• NLP and LLM expertise; production-grade AI beyond out-of-the-box.
• 6+ years in Data Science/ML with 1-2 years in lead/senior roles.
• Expert Python skills; experience with PyTorch, HuggingFace, LangChain.
• Data pipeline expertise and RAG pattern implementation.
• Strong communication; consultative, user-first mindset; customer-facing.
• Leadership experience with global teams across time zones (India/US).

🎁 Benefits

• Team-first culture and inclusive environment.
• Opportunity to lead strategic AI deployments across regions.
• Global collaboration with US-based engineering and product teams.
• Equal opportunity employer; diverse, inclusive workplace.