Customer Success Manager

📋 Description

• Own a portfolio of high-value accounts, onboarding, adoption, renewals, growth.
• Act as trusted advisor to enterprise clients, align with Easyship solutions.
• Proactively engage with customers; track progress; conduct success reviews.
• Identify and mitigate churn risks; deliver value; track health metrics.
• Collaborate with Support, Operations, and Product to ensure success.
• Identify expansion opportunities; lead upsells and renewals with Sales.

🎯 Requirements

• Customer-first mindset; build relationships.
• Strong business acumen; articulate value with goals and KPIs.
• Excellent communication and data storytelling skills.
• Experience identifying expansion opportunities and working with Sales.
• Proactive in setting and managing expectations with customers.
• At least 3 years in Customer Success or equivalent.

🎁 Benefits

• Competitive Equity Package.
• Gym & Wellness Reimbursement.
• Generous Vacation Policy.
• Daily meal allowance via Zomato coupons.
• 4 weeks of Work from Anywhere.
• Professional Development; Unlimited Coffee, Drinks & Healthy Snacks.