Partner Manager (Operations) at Deliveroo

📋 Description

• Own end-to-end vendor relationships for UKIE market, driving KPIs and SLAs.
• Lead governance forums (WBRs/MBRs/QBRs) to set priorities and review results.
• Act as primary escalation point for operational issues for our partners.
• Partner with cross-functional teams to provide performance insights and reporting.
• Drive continuous improvement by leading vendor projects and launches.
• Work with outsourced vendors to ensure alignment and performance.

🎯 Requirements

• Significant experience in contact centre operations leading 100+ FTE accounts.
• Proven track record in vendor/relationship management, incl. offshore teams.
• Demonstrated ability to lead governance forums and influence senior stakeholders.
• Strong analytical and commercial mindset; turn data into actionable improvements.
• Resilience and a solutions-focused approach to navigate fast-paced, complex marketplaces.

🎁 Benefits

• Make a visible impact every day.
• Grow through ownership.
• Develop deep operational expertise.
• Deliver together in an inclusive culture.