Customer Success Manager at Workato

📋 Description

• Own a portfolio of accounts; ensure value via Workato; drive adoption and retention.
• Build knowledge of Workato's value; guide Enterprise Automation and AI roadmap.
• Establish strategic exec relationships; regular touchpoints to review progress against objectives.
• Drive product adoption across business units; expand usage to other functions.
• Create customer assets, including Joint Success Plans; map value to initiatives and deployment plans.
• Monitor outcomes and communicate value to internal and external stakeholders; promote governance and best practices.

🎯 Requirements

Qualifications / Experience / Technical Skills

• BS or equivalent; MBA a plus.
• 5+ years in consulting, customer success, client relationships or technical account management; Sr CSM or large PaaS experience; enterprise ARR from 100k to multi-million.
• Navigate ambiguity; build consensus; deliver outcomes with urgency.
• Strong written and oral presentation skills; engage stakeholders from developer to C-level.
• Experience in integration and/or business automation; awareness of HR, Finance, Marketing, Sales organizations.
• Digital Transformation or consulting firm experience preferred.

🎁 Benefits

• Vibrant and dynamic work environment.
• Multitude of benefits to enjoy inside and outside of work life.
• Flexible, trust-oriented culture.