Enterprise Customer Success Manager at Workato

📋 Description

• Own a portfolio of enterprise accounts; drive adoption and retention.
• Guide customers on Workato's Enterprise Agentic Orchestration.
• Build strategic relationships to drive adoption and revenue growth.
• Conduct executive reviews and align outcomes with business goals.
• Create Joint Success Plans and map value to initiatives.
• Escalate issues and advocate for customers internally.

🎯 Requirements

• BS or equivalent education
• 7+ years in consulting, CS, or TAM with enterprise ARR
• Track record delivering customer outcomes amid ambiguity
• Strong written and oral comms with business and tech stakeholders
• Experience in integration and/or business automation across domains
• Preference for Account Manager/CSM in hyper-growth SaaS/iPaaS; 25% travel

🎁 Benefits

• Vibrant, dynamic work environment
• Flexible, trust-oriented culture
• Opportunities to work with enterprise customers
• Comprehensive benefits package
• Cross-functional collaboration with global teams