Client Support Analyst at Ripple

📋 Description

• Be the first line of support for clients
• Troubleshoot issues and deliver timely resolutions
• Manage requests to meet SLAs and exceed expectations
• Get hands-on with platform systems and workflows
• Diagnose payment formats, connectivity, and Alliance Lite 2
• Collaborate with CS, Account Managers and Solutions teams to onboard clients

🎯 Requirements

• B2B technical support experience in SaaS
• Comfortable with APIs, bank connectivity, and payment formats
• Strong analytical and problem-solving abilities
• Familiarity with treasury, banking, or accounting concepts
• Comfortable operating in ambiguity
• Proactive mindset and continuous learning
• Focus on delivering high-quality customer experience

🎁 Benefits

• Competitive salary, bonuses, and equity
• Comprehensive health, retirement, and family benefits
• Employee giving match
• Mobile phone stipend
• Wellness reimbursements and onsite/virtual programs
• Generous vacation and parental leave policies